Frequently Asked Questions

Welcome to Three of a Kynd! ♡

Three of a Kynd started as my little creative corner - a place for me to make things I love, try new crafts, and turn some of those ideas into something I could share with others.

Right now, you'll see a lot of custom hand-painted banners, but we're not just a banner shop! I still love creating stickers, paper goods, little crafts, and whatever creative project catches my attention next.

Think of Three of a Kynd as a creative studio rather than a single-product shop. Banners are just the current obsession. 

CUSTOM BANNERS

How do I order a custom banner?

Start by submitting a Custom Banner Inquiry Form with your event details, including your event date, desired wording, theme, colors, and any inspiration you’d like to share.

Please note: submitting an inquiry does not mean your order has been accepted or that your date is reserved. Since each banner is hand-painted and I accept a limited number of orders, I review each inquiry based on my availability, timeline, and the requested design.

If I’m able to accept your order, you’ll receive a response within 3–5 business days with an invoice and next steps.

Your order is officially booked only after your invoice has been paid. Until payment is received, your date is not reserved.

Once booked, I’ll begin the design process and send you a digital mockup for approval before painting your banner.

The process:
Submit Inquiry → Order Review → Invoice → Payment → Design Approval → Painting → Pickup or Shipping 

How far in advance should I order?

I recommend placing your order at least 3–4 weeks before your event, especially if your banner needs to be shipped.

Because Three of a Kynd is intentionally a small side business, I accept a limited number of custom banner orders each week. Ordering early gives me enough time to thoughtfully design, paint, dry, package, and ship your banner without rushing the process.

Availability may fill up before the listed turnaround time, so earlier is always better!

Do you accept last-minute or rush orders?

Sometimes!

Rush orders are accepted only if my schedule allows, so please contact me before placing an order for an event that is coming up soon.

Additional rush production and/or expedited shipping fees may apply.

What banner sizes do you offer?

My standard banner size is approximately 35" × 60" (about 3' × 5'), which works beautifully as a party backdrop, wall decoration, dessert-table backdrop, or statement piece.

I also offer 35"x36 (Mini), and 35"x72" (Large). If you need something different, send me a message before ordering!

Are the banners hand-painted?

Yes! Every banner is individually designed and painted by hand.

Because these are handmade pieces rather than digitally printed products, small variations, brushstrokes, and other handmade details are completely normal and part of what makes each banner one of a kind.

Can you match my invitation or party theme?

Absolutely. Invitations, Pinterest boards, color palettes, party décor, cakes, balloon arrangements, and other inspiration photos are all helpful.

I won't necessarily create an exact copy of another artist's work, but I can use your inspiration to create an original banner that coordinates beautifully with your event.

Will I see the design before you paint it?

Yes! You'll receive a digital mockup of your banner before I begin painting.

This is your opportunity to check important details such as spelling, wording, colors, and the overall design.

Once the design has been approved and painting has begun, major design changes may not be possible.

Can I request changes to my mockup?

Yes! Reasonable revisions are welcome during the design stage.

My goal is for you to be excited about your banner while also giving me some creative freedom to make the design work well as a hand-painted piece.

Can you paint characters?

Character-inspired designs may be available depending on the request. Feel free to reach out before ordering if your theme includes specific characters or detailed artwork.

How are banners packaged?

Banners are carefully rolled rather than folded whenever possible to help prevent creases and are packaged securely for their trip to you.

Once received, gently unroll your banner and allow it some time to relax and flatten before your event.

Do you ship?

Yes! Shipping is available within the United States.

Please remember that processing time and shipping time are separate. I plan orders around your event date and recommend ordering with plenty of buffer time in case a carrier experiences an unexpected delay.

What happens if my package is delayed?

I will always do my part to complete and ship your banner within the promised timeframe. However, once a package has been accepted by the shipping carrier, transit delays are outside of my control.

This is one of the reasons I strongly recommend ordering several weeks before your event rather than cutting it close.

If there is an issue with your shipment, please contact me and I'll help however I can.

Do you offer local pickup?

Local pickup may be available in San Jose, California. If you'd prefer pickup instead of shipping, select the local pickup option at checkout when available.

Pickup details will be provided once your order is ready.

Can I cancel or return my custom banner?

Because each banner is designed specifically for you, custom orders are final sale once the design process has begun.

If you need to cancel an order, please contact me as soon as possible. If I haven't started designing or purchasing anything specifically for your order, I may be able to accommodate the cancellation.

If your order arrives damaged or there is an error on my part, please contact me right away so I can make it right.

ABOUT THREE OF A KYND

Is Three of a Kynd only a banner shop?

Nope! 

Three of a Kynd has always been about creating.

I love making banners, but I also love stickers, paper crafts, personalized pieces, and trying completely new creative projects. Rather than limiting Three of a Kynd to one type of product, I want this shop to grow and change along with my creativity.

So while custom banners may be taking center stage right now, don't be surprised when other handmade goodies pop into the shop too.

Will stickers and other products still be available?

Yes! Products may rotate in and out depending on what I'm currently creating and how much availability I have.

Custom banners require quite a bit of hands-on time, so you may see smaller product drops, seasonal items, stickers, or other crafts released periodically rather than being available year-round.

Why is availability limited?

Three of a Kynd is a small creative business that I run alongside my career and family.

Keeping my order volume intentionally limited allows me to enjoy creating, give each custom order the attention it deserves, and keep this business something that brings me joy.

When my available banner spots are filled, orders may temporarily close until I have room for more.

Have another question?

I'd love to hear from you! Send me a message through the contact page or reach out on social media, and I'll get back to you as soon as I can.

Thank you for supporting Three of a Kynd and allowing me to make something special for your celebration. ♡